MOST consignments are sent by Interlink courier. However, small items of low value are sent out via recorded delivery and will require a signature on arrival. Interlink deliver between 8.30am – 5.30pm week days. Addresses cannot be changed once consignments have left our premises. We DO NOT arrange to leave items safe so make sure you supply an suitable address. If you require an exact time for delivery we can usually confirm on the morning of the delivery a one hour time when the courier will deliver your item. If you supply us with your email address Interlink will email you direct with the delivery details.
We aim to have your item(s) sent out within 3 working days, and will email to confirm that your purchase has been sent. However, once the package has left our warehouse, delivery is out of our control. Occassionally, the part(s) ordered may be out of stock and we would therefore advise up to 10 working days delay in your order being shipped. If you require the part(s) urgently, please telephone 01792 895400 to check availability with our sales team
The carriage quoted is to the MAINLAND UK only and is charged at our cost. We do not make PROFIT on carriage. Carriage charges to Isle of Wight, Southern Ireland and other UK Islands will be subject to extra charges if the item cannot be sent out via Royal Mail - if you are in doubt as to what the carriage charge will be, OBTAIN A QUOTE prior to placing your order. We will require your email address to be able to inform you of the charge prior to despatch of your items
Where TRIDENT JET SKI –JETSKI WALES2010 has accepted return of Goods they should be returned in a resalable condition, and in original packing in order for a full refund to be made. PLEASE NOTE RETURN CARRIAGE IS NOT PAID ON THESE ITEMS and will not refund the postage paid to send the item to you. We do not accept returns of items simply because you have changed your mind. Make sure when you make a purchase, you have done all your homework. We are happy to answer any questions you may have prior to purchase. All items are checked - twice - prior to despatch. We never send incomplete items/orders out!
Please ensure items are returned, dry, clean and well packaged in their original packaging. ALL ITEMS must be returned via secure means of insured registered transport.
INCOMPLETE OR DAMAGED ORDERS
Any shortages or damages must be notified to us within 48 hours of receipt of goods, otherwise claims will not be considered. Delivery dates mentioned in any quotation or acceptance form or elsewhere are approximate only and not of any contractual effect. The company shall not be under liability to the buyer in respect of any failure to deliver on any particular date or dates.
If in the case of the contract or any order involving more than one delivery, default is made in payment on the due date the company shall have the right to suspend all or any further deliveries pending payment or to terminate the contract in its entirety by notice in writing to the buyer.
WORKSHOP - CRAFT REPAIRS, ENGINE REPAIRS AND SERVICING
When work is completed on all craft, or engines, payment is required without delay. Confirmation that work is complete will be by telephone and should additional information be required in writing, your address must be provided. We are not happy to accept an email address, however, will send information at your request. Failed emails will not be accepted as our responsibility.
Craft and engines that are not collected within the agreed timeframe of up to one week, will result in a storage charge of £15.00 per day. Your craft will not be released until the whole balance is paid. We will not store craft OR PARTS free of charge!
WORKSHOP AND MACHINING SERVICES
All work undertaken or parts supplied by TRIDENT -, is covered by a limited RETURN TO BASE warranty. This means that in the unlikely event of a full or partial failure, it is the customers responsibility to contact TRIDENT - at the soonest possible opportunity to notify of such an issue so that the matter can be resolved.
TRIDENT - will NOT accept any responsibility unless proper investigation of the issue has been made by TRIDENT JETSKI . With regards to engine work, TRIDENT - will not accept any warranty claims should the engine be tampered with or stripped down by either the customer or another party, unless prior authorisation is given by TRIDENT JETSKI LTD
**IF YOU REQUIRE OUR TERMS IN A LARGER FONT OR DIFFERENT FORMAT PLEASE CONTACT US **
ALL BILLS NOT PAID AFTER 30 DAYS WILL INCURE A 5% SURCHAGE PLUS ALL FEES ON A MONTHLY BASIS
STORAGE FEES ARE CHARGED AT £15 PER UNIT PER DAY